PRIVACY POLICY
EFFECTIVE FROM AND LAST UPDATED 01.09.2025
1. GENERAL INFORMATION
The Company, UNOCOMPAÑIA S.R.L. (hereinafter “MENACE”) a company incorporated under the laws of Costa Rica, having its address at: Costa Rica, Province 01 San José, Canton 15 Montes de Oca, San Pedro, Barrio Dent, Alvmar, Office 101, 37th Street, 3rd Avenue is committed to the protection of players’ personal data. This Privacy Policy describes the way in which UNOCOMPAÑIA S.R.L. processes personal data and informs players about their rights. Personal data means any information relating to an identified or identifiable individual. The processing of players’ data complies with all applicable data protection regulations.
By accepting this Privacy Policy, the player confirms his (hereinafter referred to as a neutral term and applicable to both sexes) consent to the use of his personal data as set out in this Privacy Policy.
1.1. Data Controller
UNOCOMPAÑIA S.R.L. acts as a data controller
Costa Rica, Province 01 San José, Canton 15 Montes de Oca, San Pedro, Barrio Dent,Alvmar, Office 101, 37th Street, 3rd Avenue
Registration Number 3-102-927059
1.2. Data Protection Officer
For any privacy issues or for further information on MENACE data processing activities please contact the data protection officer of UNOCOMPAÑIA S.R.L.:
UNOCOMPAÑIA S.R.L.
Costa Rica, Province 01 San José, Canton 15 Montes de Oca, San Pedro, Barrio Dent,Alvmar, Office 101, 37th Street, 3rd Avenue
E-Mail [email protected]
2. HOW MENACE PROCESSES PERSONAL DATA
2.1. General Information
In the following it is described how MENACE processes personal data and how such processing is justified. MENACE only processes personal data:
2.1.1. when the player has given consent with such processing,
2.1.2. when processing is necessary for the performance of the services provided by MENACE,
2.1.3. when processing is necessary for compliance with a legal obligation to which MENACE is subject, or
2.1.4. when processing is necessary for the purposes of the legitimate interests pursued by MENACE or by a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the player.
2.2. Not providing personal data may mean that MENACE is unable to provide services to the player.
2.3. Data Collected when visiting the Website.
During the visit of the website menace.com our system automatically collects information which is generated by the browser of the visitor of our Website and stores the data in log files on a temporary basis including but not limited to:
2.3.1. the IP address of the requesting computer,
2.3.2. the date and the time,
2.3.3. the operating system,
2.3.4. the browser used by the player.
2.4. The log files may contain IP addresses which allow identification of a player.
2.5. Such collection is necessary for the performance of the services provided and for the purpose of our legitimate interests in order to enable the use of the site by the visitor, to optimize the website and in order to identify dysfunctions and abuse of MENACE services.
2.6. Data Collected upon Registration
MENACE collects players’ personal data during registration process (and during ongoing KYC monitoring at a later stage in time) including but not limited to:
2.6.1. first name and last name
2.6.2. gender
2.6.3. complete address
2.6.4. date of birth
2.6.5. a verifiable email address
2.6.6. mobile phone number
2.6.7. username and password
2.6.8. in certain countries id-card or social security number
2.7. Players will be requested - at any given time and in line with applicable laws and regulations, particularly the current regulations to prevent money laundering and the financing of terrorism - to submit further documents to verify their identity and to enable security identity checks, such as a copy of a valid ID issued by the competent authority, e.g., passport, personal identity card, driver’s license, a utility bill (e.g. for gas, electricity or a lease contract).
2.8. Every player is to update his personal data without delay once information provided to MENACE is no longer correct or is incomplete.
2.9. MENACE may also collect information from third party databases.
2.10. The collection of such data is required for us to provide our services to the player. The verification of the players’ age and identity is necessary for complying with legal obligations. It may also be necessary for enforcing our contractual agreements and is therefore in our legitimate interest.
2.11. Data collected for Payment Services
If players deposit funds into the MENACE account by credit card, the processing of particularly the following additional personal data is required:
2.11.1. first name and last name of cardholder
2.11.2. name of credit card company
2.11.3. credit card number
2.11.4. expiry date of credit card, CVC code and password
2.12. For a transfer of winnings into the player’s bank account, particularly the following personal data has to be collected:
2.12.1. name and surname of account holder
2.12.2. name of bank
2.12.3. IBAN
2.12.4. SWIFT code
Such data may be transmitted to payment providers. The collection of this data is necessary for performing payment services.
2.13. Additional Data collected when using MENACE Services
2.13.1. Profiles
MENACE processes information that is collected by cookies, log files, clear gifs, and/or by third parties’ support in order to create player profiles. A profile contains information on individual players including preferences concerning the activities of the player. This information is related to the players’ personal and identifiable data and used to provide and improve our services to the benefit of the player. Profiles are also used to design each player’s experience on the MENACE website individually and to provide specific marketing information.
2.13.2. Log files
2.13.2.1. MENACE uses log files. These include internet protocol (IP)addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp and the number of clicks to analyze trends for administration of the site, to track players’ movements on the site, and to gather usable comprehensive demographic information. IP addresses are related to the provision of web-based services with personally identifiable information.
2.13.2.2. The collection of such data is required for us to provide our services to the player. It is also necessary to protect our customers and ourselves from crime and to comply with legal obligations. It is also in our legitimate interest to improve and promote our services.
2.14. Communication with Players
2.14.1. MENACE stores communication with players including requests for information or customer support. This applies to communication via email, the website or other means of communication including telephone. Telephone calls are recorded for training and security purposes.
2.14.2. The collection of the player’s personal data is required for us to provide our services to the player and to comply with legal obligations. It may also be necessary for enforcing our contractual agreements and therefore, in our legitimate interest.
2.15. Marketing activities
2.15.1. Subject to the player’s account settings his personal data may be used by MENACE for marketing activities across various channels including mail, email, telephone call as well as electronic/instant messaging. The use of the player’s personal data for marketing activities may be cancelled or restricted to certain communication channels at any time.
2.15.2. Whenever a player has not consented to the use of his personal data for marketing purposes MENACE processes personal data for marketing purposes only as necessary for the purpose of our legitimate interests in promoting our services.
2.16. Cookies, third party Content and Trackers
A cookie is a piece of data saved on the player’s computer and linked to specific user information. For cookies, third party services, social media plugins and the use of trackers see section 4 below and the Cookie Policy.
2.17. Other Purposes
It may be necessary to process personal data for additional purposes. However, MENACE will only process personal data if and to the extent that one or more conditions set out in clause 2.1 are met.
3. DISCLOSURE OF PERSONAL DATA
3.1. General Information
3.1.1. Player’s personal data is treated as strictly confidential. Personal player data may be disclosed to third parties:
3.1.1.1. if the player has given consent with such disclosure,
3.1.1.2. if the player has chosen a forum and initiated the disclosure,
3.1.1.3. the disclosure is necessary for compliance with legal obligations to which MENACE is subject, or
3.1.1.4. when the disclosure is necessary for the purposes of the legitimate interests pursued by MENACE or by a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the player.
3.1.2. In the following clauses 3.2 to 3.7 it is described how MENACE shares personal data.
3.2. Sharing of personal data within the MENACE Group
Personal data may be transferred or disclosed to any company within the MENACE Group. Menace Group means all group companies and their related companies.
3.3. Sharing of personal data with Service Providers
3.3.1. MENACE may share personal data with other third-party service providers, when players request a service, which MENACE offers partly or fully through the third-party provider, such as casino games, virtual sports or eSports. For these products provided via the game provider websites’ additional provisions may apply.
3.3.2. MENACE makes also use of trusted third parties to process players’ personal data including but not limited to payment services, information technology, statistics and reporting, customer support, sales, marketing related services.Pursuant to applicable data protection regulations these third parties are contractually bound to MENACE and obliged to treat players’ data securely and confidentially. Their use of the said data is restricted to the extent required to fulfil the respective task.
3.4. Sharing of personal data for KYC, the Prevention of Fraud and Money Laundering
3.4.1. MENACE may share your personal data with authorized third-party service providers for the purposes of identity verification (KYC), fraud prevention, and compliance with applicable Anti-Money Laundering (AML) regulations. Such data processing is conducted in accordance with our internal security policies and applicable legal requirements. By using our services, you acknowledge and agree to such data sharing where necessary to ensure the integrity of our platform.
3.4.2. In order to complete players’ identity verification, to carry out security checks, to assess players’ compliance with our Terms and Conditions and legal obligations including the prevention of money laundering, the financing of terrorism and the protection of minors, player data may be matched against third party databases of including but not limited to SumSub.
3.4.3. Upon any indication of transactions and/or activities that may raise suspicions of criminal activities, MENACE will report to the relevant parties in charge (e.g. police, sporting associations, private associations aiming at the prevention of criminal and fraudulent activities in sports betting and/or games of chance).
3.4.4. Furthermore, MENACE reserves the right to record telephone calls with players and forward recordings to law enforcement agencies if there is precise evidence of criminal offences.
3.4.5. With the acceptance of the General Terms and Conditions and this Privacy Policy, the player grants his explicit consent to these procedures including requests for credit information and the matching of data provided against databases of third parties.
3.4.6. The sharing of players’ data might also be necessary to protect players and MENACE from crime and to comply with legal obligations.
3.4.7. Within the framework of this contractual relationship, we transmit collected personal data for the purpose of requesting, implementing, and terminating this business relationship, as well as data regarding non-contractual conduct or fraudulent conduct to anti-money laundering prevention, fraud prevention and creditworthiness service providers.
3.5. Sharing of data with Regulatory and Enforcement Authorities
In order to comply with its legal obligations, MENACE may be required to transfer players’ registration details, identification documentation, financial transactions, gaming transactions and general information about player accounts to regulatory and enforcement authorities.
3.6. Sharing of anonymized Data
MENACE commitment to the protection of personal data notwithstanding, the company reserves the right to publish gaming data (e.g. achieved results), the player’s first name, the initial of the surname as well as the player’s country of residence on the MENACE website as long as the player remains, directly and indirectly, unidentifiable.
3.7. Sharing of personal data for other purposes
3.7.1. It may be necessary to share personal data for additional purposes. However, MENACE will only disclose personal data if and to the extent that one or more conditions set out in clause 3.1.1 are met.
3.7.2. MENACE may process and disclose personal data to a third party which a player has contacted for solving disputes, giving feedback on MENACE services or for any other purpose pursued by the player. MENACE processes and discloses player’s personal data in such cases in order to respond to any inquiries by such third parties that the player has reached out to. MENACE will not assume any liability for the accuracy, integrity and confidentiality of such data processing. Nor will MENACE assume any liability for the fulfilment of any other regulatory requirements in case a player has on its own motion and initiative contacted a third party concerning MENACE services. MENACE reserves the right to respond to all correspondence initiated by a player with a third party and to assume that the information presented by such third party chosen by the player is true and accurate.
3.8. Limitation of liability
3.8.1. MENACE does not control nor assume any responsibility for any third party websites that contain illegal or defamatory content and that might include a link to MENACE websites or URLs. MENACE does not accept any responsibility from third party websites that contain content such as, but not limited to:
3.8.1.1. Adult Entertainment;
3.8.1.2. Child Pornography;
3.8.1.3. Drug Paraphernalia;
3.8.1.4. Internet Gun Sales;
3.8.1.5. Unlicensed Forex brokers;
3.8.1.6. Sexual Encounter Firms;
3.8.1.7. Unlicensed Money Transmitters;
3.8.1.8. Ammunition Sales;
3.8.1.9. Escort Services;
3.8.1.10. Firearms/Fireworks Sales;
3.8.1.11. Government Grants;
3.8.1.12. Home Based Charities;
3.8.1.13. Loans or other financial services;
3.8.1.14. Pharmaceutical Sales;
3.8.1.15. Pornography;
3.8.1.16. Telemarketing;
3.8.1.17. Tobacco Sales.
4.THIRD PARTY SERVICES AND TRACKERS
MENACE may use plugins and active script contents (including JavaScript)from third party services for the purpose of functionality of its websites or services, evaluating user behaviour and the improvement of its offers. MENACE reserves the right to use additional plugins and active script contents at any time.
5. RETENTION
Personal data is kept by MENACE as long as a player is a customer of MENACE. Whenever a player closes his MENACE account, the personal data saved in the system will remain stored for the minimum length of time required to comply with the purposes set out in this Privacy Policy and applicable legal obligations. Personal Data may also be stored longer if it cannot be deleted for technical and/or legal reasons.
6. DATA SECURITY
6.1. All data will be processed in an automated manner. MENACE takes all adequate technical and organizational measures to protect players’ data from access by unauthorized persons and to prevent accidental or unlawful processing, disclosure, destruction, loss, alteration, or damage. In particular payment information will always be encrypted when data is being processed.
6.2. Whereas sensitive information is protected online by SSL encryption, MENACE makes any reasonable effort to ensure the protection of players’ data in all other areas as well.
6.3. Only authorized employees of MENACE, or employees of third parties contractually bound to compliance with the principles of data protection, have access to players’ information. MENACE monitors the trustworthiness and reliability of all its employees. At regular intervals, all employees are given training on the applicable security and data protection standards. All relevant servers are located in a secure environment.
7. DATA ENCRYPTION
In order to protect players’ personal data during communication with the web browser, MENACE uses encryption technology. In addition, online transactions are shielded by the security system.
8. OTHER TECHNICAL SECURITY MEASURES
In addition, all player data is protected from unauthorized access by firewall and intrusion prevention systems.
9. PLAYER’S RIGHTS
If you want to exercise your rights regarding your personal data, please feel free to contact us at [email protected].
10. FILING A COMPLAINT
If the player is not satisfied with how we handle your personal data, the player is entitled to file a complaint to the competent data protection authority.
11. AMENDMENTS TO THIS DATA PROTECTION POLICY
This Privacy Policy is subject to change from time to time. Although players will always be informed about any changes, it is recommended to review this policy and potential amendments regularly.
Privacy Policy | MENACE.com Casino & Sportsbook: Secure Online Gaming & Data Protection Guide
At MENACE.com Casino & Sportsbook we know how important privacy is when it comes to online gaming and betting. Every time we play or place a bet online we want to feel confident that our personal information is safe and secure. That's why understanding our privacy policy matters for every member of our community.
We’re committed to protecting your data and making sure your experience stays worry-free. By being transparent about how we collect use and protect information we help you make informed choices every step of the way. Let's explore what sets our approach to privacy apart and why you can trust us with your details.
Overview of Privacy Policy | MENACE.com Casino & Sportsbook
Our privacy policy outlines the types of personal data we collect, how we use it, and the security measures we maintain. We gather registration details, transaction records, and usage patterns—examples include email addresses, payment information, and browsing activity. We process this data for account management, customer support, compliance with regulatory requirements, and targeted promotions. Security protocols include SSL encryption, firewalls, and access controls as standard protections. We share information only with authorized third-party service providers for payment processing, KYC verification, or legal compliance, in line with GDPR and relevant gaming regulations. Users can access, update, or request deletion of their information through our support channels. Our privacy approach ensures transparency and safeguards everyone’s trust in the MENACE.com Casino & Sportsbook platform.
Data Collection Practices
We protect member privacy by enforcing rigorous data collection practices at MENACE.com Casino india. We specify the categories of data we collect and use secure, limited methods when gathering information from users.
Types of Information Collected
We collect personal and transactional data to verify user accounts and comply with regulatory standards. Data types include names, email addresses, phone numbers, government-issued identification numbers, geolocation data, device information (browser type, device IDs), payment details (card info, e-wallet addresses), and records of deposits, withdrawals, and gameplay activities. Activity logs (login timestamps, IP addresses, interaction patterns) support both security operations and service improvement.
Methods of Data Collection
We obtain data directly through user-provided registration forms, payment processing pages, and verification uploads. We use automated technologies like cookies, web beacons, and session tracking scripts to capture device and usage data during site navigation. We may collect information from third-party verification partners for identity confirmation and fraud prevention under regulated circumstances. All collection methods align with GDPR, UKGC, and local gaming authority requirements.
Use and Protection of Personal Information
We manage personal information with strong security protocols to ensure confidentiality and regulatory compliance. Our processes focus on lawful use and effective safeguarding of user data across all MENACE.com Casino & Sportsbook activities.
How User Data Is Used
We process user data for multiple operational purposes, each aligned with gaming industry standards. Account management uses registration and identification details to verify identity, age, and jurisdiction, following AML and KYC regulations. Payment details and transaction logs support secure deposits, withdrawals, and balance tracking, as defined by international financial compliance frameworks. Marketing communications use email and contact information, with users able to control notification preferences through account settings. Customer support utilizes prior correspondence and account histories to resolve issues efficiently, enhancing experience and addressing inquiries or disputes. Regulatory compliance drives the sharing of necessary data with licensed partners, authorities, and legal teams, constrained by applicable laws and only where required.
Security Measures in Place
We protect data using technologies and protocols matching leading online gaming security standards. SSL encryption secures all transmitted information, so registration forms, payments, and communications remain confidential in line with PCI DSS and GDPR requirements. Firewalls and intrusion detection systems limit unauthorized access, supporting a closed environment for stored data. Multi-factor authentication and auditable access logs strengthen monitoring of employee and third-party system use, reducing risk of internal breaches. Data retention policies guide storage and deletion procedures, retaining only required records for legal durations as stated by the UKGC and local regulators. Security reviews and vulnerability assessments, conducted at regular intervals throughout the year, address emerging threats and audit procedure effectiveness.
User Rights and Choices
We provide users with clear options to control their personal data and manage privacy settings throughout their MENACE.com Casino & Sportsbook experience.
Accessing and Updating Personal Information
We enable users to access and update personal information, including contact details, payment methods, and account credentials. Users can log in to their profile dashboard to review or change these records at any time. For requests regarding identity documents or government-issued IDs, our support team coordinates updates and verification through secure channels. We process adjustments only after confirming the requester's identity, protecting each account from unauthorized modifications.
Opting Out and Data Deletion
We respect user preferences regarding data processing and marketing communications. Users control their marketing subscriptions by adjusting notification settings in their accounts or clicking unsubscribe links in emails. To request deletion of personal data, users contact our support team with account verification details. We erase eligible records within the shortest regulatory timeframe, subject to valid retention requirements under gambling and anti-fraud laws. Accounts under ongoing investigation or subject to legal holds may retain records as permitted by UKGC, GDPR, or applicable gaming regulations.
Third-Party Sharing and Disclosure
We manage sharing of user data with strict controls, sharing only where it's operationally necessary or required by law. Our processes guarantee compliance, transparency, and protection for our casino and sportsbook members.
Partners and Affiliates
We share personal data with select partners and affiliates to deliver payment processing, identity verification, customer support, marketing integration, and analytics. Service providers, including KYC (Know Your Customer) vendors, payment gateways, and CRM platforms, receive minimal relevant data, such as account IDs, partial contact details, or transaction references, for the purpose of performing their contracted functions. Contracts with third parties require GDPR-aligned data safeguards, and independent audits confirm secure handling. We never permit partners to use user data except for authorized services supporting our casino and sportsbook experience.
Legal Requirements and Law Enforcement
We disclose user data in response to verified legal processes, court orders, regulatory requests, or investigative demands, as mandated by gaming regulators like the UK Gambling Commission or local authorities. Law enforcement disclosures may include account information, payment logs, or activity records if warranted by statute or investigation scope. We verify the validity and scope of each request, minimizing data released to the strictest legal extent. These withdrawals always comply with GDPR and jurisdictional privacy mandates.
Policy Updates and User Notifications
We update our privacy policy to reflect changes in legal requirements, operational practices, or enhancements in security protocols. Updates address regulatory changes from authorities such as the GDPR and UKGC, as well as any adjustments in how we collect, manage, or process personal information. Policy modifications appear on our website, with the most current version accessible at all times.
We notify users of policy updates through direct channels, including email alerts, in-app messages, and dashboard notifications. Notifications describe the nature of the change, its impact on user data, and the effective date. Material changes that affect user rights or data use prompt prominent notice, providing users an opportunity to review revisions before new terms take effect.
We maintain an archive of previous privacy policy versions for transparency and auditing. Users can access historical changes and review how updates influence data management by referencing this archive. User consent may be requested for significant updates, especially those involving expanded data processing or new marketing activity, in line with regulatory requirements.
Conclusion
At MENACE.com Casino & Sportsbook we're dedicated to giving our users full confidence in how their personal information is handled. Our approach to privacy is built on transparency strong security measures and respect for individual rights.
We encourage everyone to review our privacy policy regularly and reach out with any questions or concerns. Your trust is essential to us and we're always here to support your privacy choices every step of the way.
Frequently Asked Questions
What personal information does MENACE.com Casino & Sportsbook collect?
MENACE.com Casino & Sportsbook collects data such as your name, email address, phone number, government-issued ID, geolocation, device details, payment information, and gameplay records. This information helps manage your account and ensures secure, compliant services.
How does the casino use my personal data?
Your personal data is used for account management, secure transactions, customer support, regulatory compliance, and marketing communications. The casino processes your data in line with legal obligations and industry standards to provide a safe gaming environment.
What security measures protect my data?
MENACE.com Casino & Sportsbook uses SSL encryption, firewalls, multi-factor authentication, and regular security reviews to safeguard user data from unauthorized access and cyber threats.
Does the casino share my information with third parties?
Yes, your data may be shared with trusted third-party service providers, such as payment processors and identity verification partners. Sharing is limited and done only for operational or legal reasons, under strict GDPR-compliant safeguards.
How can I access or update my personal information?
You can access or update your personal data anytime through your account profile dashboard. Simply log in, navigate to your profile, and make the necessary changes.
Can I request deletion of my data?
Yes, you can request deletion of your information by contacting customer support. The casino will erase eligible records within the shortest regulatory timeframe, provided the request complies with legal and anti-fraud obligations.
How can I control my privacy or marketing preferences?
You can manage your privacy and marketing preferences through your profile settings. Adjust notification options or unsubscribe from emails as desired to control how your data is used for communications.
How does the casino comply with privacy regulations?
MENACE.com Casino & Sportsbook follows GDPR, UKGC, and local gaming authority requirements. All data processing, sharing, and storage comply with these strict privacy and security regulations.
Will I be notified about privacy policy changes?
Yes, users are notified of privacy policy updates through email alerts and in-app messages. Significant changes are highlighted, and you may be asked for consent if updates affect how your data is used.
Where can I find more details about MENACE.com Casino’s data practices?
Full details on data collection, usage, sharing, and privacy management are available in the casino’s privacy policy. The policy is kept transparent and updated, with an archive of previous versions accessible for your review.