Responsible Gaming Policy
EFFECTIVE FROM AND LAST UPDATED 01.09.2025
Please read this information carefully for your own benefit.
Menace.com is operated by UNOCOMPAÑIA S.R.L., a company incorporated under the laws of Costa Rica.
For further information and assistance regarding responsible gambling players are encouraged to visit and read our General Terms and Conditions.
1. Responsible Gambling and Self Exclusion
For most of our players, gambling is a form of entertainment, fun, and excitement. However, we acknowledge that for some individuals, gambling can lead to negative consequences. Problem gambling is recognized as a serious condition by medical professionals, and we are committed to supporting responsible gaming practices.
Since our first day we have been thinking about this problem and trying our best to help. Under “Responsible Gambling” we understand multiple steps of measures, with which a gambling provider can help to lower the possibility of negative side effects appearing. -In case they already appear we also try to take active steps against them.
The most important instrument against negative side effects from gambling is knowledge and education about the risks of gambling to support our users' self-control in order to make sure they do not suffer from negative side effects.
2. Information and contact
Our Customer support team is available 24/7 via email at [email protected]. Assistance is provided free of charge. We strictly adhere to privacy regulations and will never share your personal information without your explicit consent.
In addition you also can take a self-test, if You are already gambling addicted at: https://www.gambleaware.org/tools-and-support/gambling-harms-assessment/
And you can also find additional information about gambling addictions at: https://www.gambleaware.org/advice/for-your-gambling/advice-to-consider-if-you-re-gambling/
3. Helpful hints for responsible gambling at Menace.com
We recommend you think about the following hints, before gambling in order to insure gambling stays fun for You and without any negative side effects:
- Set yourself a deposit limit:
Before you start to gambling, think about how much you can afford to gamble according to your financial situation. Play with amounts which are for fun and for Your entertainment - Do not try to win back a loss at every cost:
Try to not take huge risks to win back what you lost before at any cost. Play for entertainment and not to earn money. - Set yourself a time limit:
Set yourself a time limit and do not break it. Keep in mind gambling should stay in balance with your other hobbies and not be your only hobby. - Play smart:
It is smarter to not play when you are extremely stressed, depressed or under too much pressure. Also do not play when you are under the influence of medications, drugs or alcohol. - Take breaks:
You should take breaks when You notice, that You get tired or can not concentrate anymore - Only one account:
For better control over your gambling activity, we strongly recommend maintaining only one account per person. Creating multiple accounts is strictly prohibited and may result in permanent suspension.
4. Minor Protection
To use our Service, you have to be 18 years or older. To avoid abuse, keep your login data saved from any minors near You.
For better control over your gambling activity, we strongly recommend maintaining only one account per person. Creating multiple accounts is strictly prohibited and may result in permanent suspension.
- https://www.netnanny.com
- https://www.cyberpatrol.com
- https://www.cybersitter.com
- https://www.saferinternet.org
Also those who have minors living in your household, please do not save your login details so that anyone using the computer can access these or use these. We also advise you not to have your child access your identity documents or bank cards without your knowledge.
5. Self-Exclusion
In case you are diagnosed with a gambling addiction or try to stay away from gambling for a different reason, we want to assist you to stay away from anything that does nothing good for you. “Self-Exclusion” means that You exclude yourself, out of Your own choice, from all gambling services. This exclusion cannot be undone for a set amount of time. If you wish to self-exclude, you can request this by contacting our Support team. Please specify the duration of your self-exclusion period. Once activated, this restriction cannot be reversed. Our team will provide you with full details on the next steps and ensure your request is processed promptly.
- email: [email protected]
Please keep in mind that Self Exclusion is permanent for the set time span and will not be undone for your own protection.
During Self Exclusion you are not allowed to create a new Account and every attempt to create a new Account during Self Exclusion is a violation of our Terms of Service and may result in the permanent ban of your original account.
Gaming should always be thrilling and fun, but it’s just as important to ensure it remains safe and balanced. At Menace.com Casino & Sportsbook, we believe in creating an environment where entertainment and responsibility go hand in hand. It’s not just about placing bets or spinning reels—it’s about enjoying the experience while staying in control.
We’re committed to promoting responsible gaming practices that protect our players and foster a healthy relationship with gaming. Whether you’re a seasoned bettor or new to the scene, understanding the importance of setting limits and recognizing boundaries is key. Let’s explore how we can all game responsibly and keep the fun alive.